Last updated: February 7, 2026

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This privacy policy applies to the website www.centremediationsociale.ca. Protecting your privacy is a priority for the Centre de médiation familiale & services sociaux. The purpose of this policy is to inform users about how personal information is collected, used, and protected when using this website.

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By using this website, you consent to the terms of this policy and to the collection, use, and retention of your personal information as described below.

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Personal Information Collected

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The following personal information may be collected voluntarily through the website contact form:

• First and last name

• Email address

• Reason for consultation

• Message content, if applicable

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This information is collected for the purpose of responding to inquiries, validating interest in psychosocial or mediation services, compiling basic usage statistics, and managing website operations.

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Use of Personal Information

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Contact and service validation
The information collected is used to respond to requests and confirm interest in initiating services.

Statistics and analytics
This website uses Google Analytics to collect information about website usage in order to better understand user behaviour, optimize the website, and improve services. Data collected through Google Analytics may include:

• Number of visitors

• Most visited pages

• Technology used by visitors

• Referring websites

• General geographic location

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Data collected through Google Analytics is stored on Google servers located outside Canada and may be subject to the laws of the country where the data is processed. For more information, users are encouraged to consult Google Analytics’ Terms of Service. Users may also opt out of Google Analytics by installing the appropriate opt-out tool.

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Data Storage and Security

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This website is hosted on the Wix.com platform. Wix stores data on secure servers protected by firewalls. Personal information collected through this website is not shared with third parties and is accessible only to authorized professionals of the Centre.

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Personal information is retained only for the duration necessary to fulfill the purposes for which it was collected.

 

Use of Cookies

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Cookies are small text files stored on your device to improve user experience. They allow the website to recognize your browser and remember certain preferences, such as language or location.

Cookies are used to:

• Improve website functionality

• Personalize user experience

• Track website usage

• Gather statistical information

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The cookies used do not collect identifying personal information. You may refuse cookies through your browser settings, although doing so may affect website performance.

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User Rights and Access to Information

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Users have the right to access, correct, update, or request the deletion of their personal information. To exercise these rights, users may contact us at: info@theresagagnon.ca

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Email communications are responded to using the return email address and are not shared with third parties.

 

Data Protection Measures

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We are committed to protecting personal information and take appropriate measures to ensure the security of both electronic and paper records. While safeguards are in place, it is important to note that no method of transmission over the Internet is completely secure, and absolute security cannot be guaranteed.

In accordance with Québec’s Law 25, in force since September 2022, we are committed to respecting your privacy rights and maintaining compliance with current privacy standards.

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In the event of a privacy incident involving personal information, affected individuals will be notified promptly, and where required, the incident will be reported to the Commission d’accès à l’information du Québec. A privacy incident management plan is in place to guide our response.

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For more information about Law 25, users may consult the Commission d’accès à l’information du Québec website.

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Privacy Officer

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The person responsible for the protection of personal information is: Theresa Gagnon Privacy Officer
theresa@theresagagnon.ca

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Policy Updates

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This privacy policy may be updated from time to time to reflect changes in legal requirements or information management practices. Updates take effect as soon as they are published on the website. Users are encouraged to review this policy periodically. Any significant changes will be clearly identified.

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Acceptance

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By using this website, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and retention of your personal information as described above.